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Municipal Software

City Hall Software

by Nicholas Kamuda

Recently, more and more small municipalities have been able to move from a paper-based system to extensive use of city hall software. In the last 20 years, product developers and software manufacturers have steadily increased the functionality of such software, building the programs into comprehensive organizational tools that can increase office efficiency and information availability and reduce processing time. Currently, city hall software can also help foster a large amount of inter-departmental connectivity, maintain detailed records, and process online bill payments.

The main types of software available for municipal government use are accounting software, utility billing software, GIS tools, and human resource management tools. Other common tools are tax management, fixed asset management, and voter tracking programs. Many program developers include complete compatibility functions, which can allow any program to be used along with the ledger software, for instance.

Some Examples of City Hall Software

Accounting software and GIS (or Geographic Information Systems) software are two of the most complex types of city hall software. Accounting software can manage an entire municipality's finances, logging income and revenues, as well as expenditures, including payroll, direct deposit, and purchase orders, among others. GIS programs manage geographic and demographic data and sort it by geographic location. Regulating permits, licenses, building inspections, and tax zones are just a few of the uses of GIS software. Some types of GIS software can also store and display visual information such as photos, maps, and CAD drawings to offer more complete record-keeping functionality.

Utility billing software can interface directly with both accounting and GIS software to process fees, monitor utilities use, and record or process permit applications. Human resources software can also connect to accounting software to automatically track employee payments by individual, job, or location. Many government offices also use voter-tracking software in conjunction with GIS to create demographic records and for polling purposes.

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