Articles

Predictive Dialers Predictive Dialer Software Call Center Management Software Call Center Automation Call Center Productivity Advanced Call Centers Web Enabled Call Centers Call Centers And Sales Call Queues Queue Management Systems Improve Sales Calls Call Center Data Integration Telemarketing Dialers Call Center Technology Telemarketing Call Centers Telemarketing Systems Telemarketing Predictive Dialers Telemarketing Lead Management Inbound Call Centers Outbound Call Centers Sales Call Tracking Call Center Statistics Call Center Customers Call Center Mortgage Leads Call Center Equipment Intel Dialogic Sales Call Software Telemarketing Automation Call Center Monitoring Call Center Recording Automated Dialing Call Center Database Software Dialing Software Get The Most From Your Call Center Investment Windows Phone Dialers Small Business Call Centers Telemarketing News Call Center Support Telemarketing Software Telemarketing Equipment

Predictive Dialers

Advanced Call Centers

by Elisabeth Forsythe

When you hear the words “call center,” what do you think of? Cubicles full of weary telemarketers massaging their sore fingertips between dialing? Maybe they’re sleepy, waiting for calls to go through, or gun-shy from reaching answering machines, or hard of hearing after connecting to one too many fax machines. These people are clearly in no shape to effectively sell anything. That’s why advanced call centers today are taking note of the advanced technology offered by predictive dialer software.

Agents in advanced call centers don’t need to waste their time dialing each number one by one, hoping to reach a real person on the other end. Predictive dialer software takes care of that. The computer automatically dials every number in the database, and transfers only “live” calls to the sales staff.

And once they get that prospective customer on the phone, this staff knows just what to do. Right on their computer screen is everything they need to close the call successfully: who they’re talking to, where they are, what time zone they’re in, and if there’s any call history with said person. Is this individual a returning customer? Have they had specific concerns in the past? The advanced telemarketer will know.

Advance to Increased Productivity

A bored telemarketer--who spends more time waiting than talking--is not a successful telemarketer. By the time they get someone on the phone, they may have forgotten the point of the call. Advanced call centers know this, and take measures to keep their staff connected to as many prospects as possible.

Get all Call Center articles via