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Sales Lead GenerationWhere do sales leads come from, and how can you accrue more for your firm? Satisfied customers prove to be the most reliable sources of leads. They refer stories of your good service to friends, who then tell other friends, and so on. Customer-motivated lead generation is automatic, effective, and, most critically, doesn't cost you much in the way of advertising or promotion. Of course, as the saying goes, you can't get blood from a stone. In order to milk customer generated leads, you have to deliver outstanding service. Moreover, customer generated lead networks tend to be very fragile. If you push satisfied customers too much by harassing them for more clients or by pestering them at work, you could lose not only that person’s network but also that person’s business. There's a common misconception among new firms that lead generation comes as a result of snarky ad campaigns. While ironic and funny ads can put your brand name out there, what will really make or break your company is how adroitly you handle the practical aspects of your business. Thus, it's almost always a good idea to allocate any extra money in your budget to your customer service department. ![]() Get all Call Center articles via
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