People Skills

Written by Linda Alexander
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People skills are about the most important business skills you can possess. It doesn't matter how good you are at your job or how much classroom education you have, if you can't talk to people you are out of luck. The good news is, most people skills can be learned.

Skills for dealing with people largely boil down to common courtesy. You'd be surprised at how rude people can be and not even know it. Those who get good results from others aren't manipulating people; they are treating them well. The old adage, "Do unto others," is valuable advice.

People Skills and Good Manners

Be on time. Being late shows others that you value your time more than theirs. Say please and thank you. If you take the last cup of coffee, make another pot. If you use the last piece of paper in the copier, refill it before you walk away. Actions like these go a long way when dealing with people.

Some people are exceptionally good at reading others. They notice the little things, like mannerisms, facial expressions, and tone of voice. These people aren't any more intuitive than anyone else--they are just observant. Taking an interest in others, actively listening to them and really focusing on them will yield a great deal of information that you won't get from their words. People skills like these are no secret, you just don't use them as often as you could.


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