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Customer Disservice

Written by NJames
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Dealing with the general public takes time, effort, and patience. In the beginning you're a "people pleaser," and find something good in every customer—no matter how they treat you. However, that way of thinking quickly fades. You become thick-skinned after a while. People complain about every little thing, ask insipid questions, and act like their time is all that matters. Of course not every person is bad; it's just that you remember the rude customer instead of the sweet, caring one.

Samantha, 30, works as a waitress part-time. "I just want to walk away from this place and never come back," she tells me. After calming down, she explained that an elderly woman fell in the bar, and was unable to stand up due to her large size. "I called an ambulance to help the woman, and that's when she started screaming and calling me names," she told me.

While Samantha went on about the situation, I couldn't help but recall my years in the service industry. How many times had a customer yelled at me for something? Again, why do we remember those people? Samantha was humiliated, and all because she tried to do the right thing.

"Maybe some people have too much pride to ask for help,"she says, laughing . "All you can do is feel sorry for them." Is the customer always right? Some people view those in the service industry as nothing more than the person who makes their latte, or delivers their meal to the table. If they're not treated like royalty they'll complain in the blink of an eye. Customer service isn't easy; sometimes it isn't even fun. So the next time you're in a coffee shop, restaurant, or department store, remember how tough it can be. Sometimes a smile—and generous tip—can go a long way.


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