Call Center

  • Call Center Testing
    Screening potential call center employees requires finesse and psychological insight. You want to hire people who will build an instant rapport with customers, but who won't get overly drawn into the....
  • Market Research Services
    How effective are market research services at getting to customer truths? Before we can answer that question, we need to understand general market research methodologies. What most survey firms do i....
  • Ivr Systems
    When you can leverage the power of Ivr systems, you know you are giving your company every chance of success. The ability to have computer-modulated interactive voice response capabilities is really ....
  • Small Business Call Centers
    If you're a small business, you may debate the necessity of having a call center. Would it be worth the investment? There are a lot of call center software systems out there, but are they really desig....
  • Call Routing Software
    Call routing software really streamlines your business. Why waste valuable employee time on calls that can be effectively routed and treated electronically? Your customers will appreciate the time s....
  • Call Center Technology
    Call center technology has come a long way from the days when an employee had several (rotary-dial!) telephones on their desk. And for good reason: telemarketing is one of the most successful methods ....
  • Call Center Recording
    The idea of recording your call center agents may seem a bit. . .creepy. And isn't it difficult, requiring all kinds of technology? Au contraire--not only is call center recording easier than ever, it....
  • Credit Card Processing Services
    Credit card processing services employ sophisticated database storage and customer management tactics. When a client calls into a processing center, an agent (virtual or real) takes the personâ€....
  • Opinion Surveys
    Soliciting customers for opinion surveys can be laborious, particularly if you're conducting research over the phone. That's why many polling agencies farm out their work to independent contractors o....
  • Ivr Solutions
    Every businessperson knows that time is money; with Ivr solutions, computer telephony integration software, debt collection applications, and more, you can save your business more time, energy, and mo....