Call Center

  • Call Center Testing
    Screening potential call center employees requires finesse and psychological insight. You want to hire people who will build an instant rapport with customers, but who won't get overly drawn into the....
  • Call Center Services
    Call center services can roughly be divided into two types--inbound and outbound. Inbound services include things like live operator routing, help desk support, tech support, and order taking. Outbo....
  • Lead Generation Companies
    Lead generation companies are professional entities in the business of maximizing customer acquisition. What do lead generation companies do for businesses? In many cases, they simply sell customer ....
  • Do Not Call Software
    Do not call software is a must-have application in today's regulation-heavy work environment. It's one major concern that can be efficiently handled for you, so you can focus on your business. This ....
  • Telemarketing Services
    Telemarketing services offer unique opportunities to contact new customers, respond to the needs of current customers, and provide a fresh face to the public. Telemarketing has proliferated rapidly o....
  • Telecommunications Call Center
    An efficient and effective telecommunications call center can be one of the strongest assets of your business. You spend a lot of time and energy attracting customers; it's absolutely vital that you ....
  • Queue Management Systems
    For call centers, their call queue is their lifeblood. It’s a steady stream of potential customers who may want to buy services and products, or current clients who need help answering question....
  • Intel Dialogic
    The voice and data software technology of today seems like it came from a magical place. I mean, we have software that makes outbound calls, and can recognize if a human being answers. There are compu....
  • Call Center Solutions
    Call center trouble can crop up even if you have all your variables and parameters mapped out. Part of the problem is that individual call center managers must be given some license to run the show; ....
  • Lead Qualification
    With effective lead generation algorithms, you could end up with dozens, if not hundreds, of potential customers. Yet what should you do to sort the wheat from the chaff? Lead qualification is the a....