Call Center

  • Call Center Testing
    Screening potential call center employees requires finesse and psychological insight. You want to hire people who will build an instant rapport with customers, but who won't get overly drawn into the....
  • Telemarketing Automation
    Remember the scary movies of the 1970s, where desperate housewives were replaced with robots who cleaned all day, yet always had perfect hair? Back in the day, a lot of people used to be afraid of tec....
  • Philippine Call Centers
    Outsourcing call center telemarketing to the Philippines is a smart and cost-effective way to conserve resources. The Philippine telemarketing industry is flush with knowledgeable companies which und....
  • Live Operator Answering Services
    Live operator answering services are costly to run, especially if you're doing business in the domestic United States. That's why more and more U.S. corporations--particularly small and medium-sized ....
  • Ct Connect
    When you make the decision to integrate Ct connect solutions into your existing business model, you make the decision to eliminate downtime and increase productivity. Computer telephony is the wave o....
  • Virtual Receptionists
    Maintaining a full-time secretary can be costly and ineffective, particularly if you don't have a home office. Instead of routing all your calls through a live assistant, you might want to think abou....
  • Call Center Equipment
    The right call center equipment can bring your business firmly into the 21st century. With proper equipment and software, you can increase productivity and decrease time wasted on dead-end tasks. Th....
  • Call Center Data Integration
    Call center data integration has been a knotty subject for some time. Although every call center is composed of dozens (or even hundreds) of individuals, they will work best if they all have the same ....
  • Call Center Monitoring
    Why bother with call center monitoring? After all, if your company is meeting its sales quotas or helping hundreds of customers every day, you may assume all is well. But there can be problems that ar....
  • Contact Database Management
    Your contact database no doubt ebbs and flows rather chaotically, as business partners, associates, friends, and relatives change numbers and addresses. Ever since the advent of new digital wireless ....