Call Center

  • Call Center Testing
    Screening potential call center employees requires finesse and psychological insight. You want to hire people who will build an instant rapport with customers, but who won't get overly drawn into the....
  • Call Center Customers
    As a call center administrator, you have several goals. You want to communicate as much information to as many people as you can. You want your agents to work together as a team to provide the best se....
  • Answering Services
    If your small business needs to cut costs, it might be a good move to reconsider how your company delegates secretarial work. One possibility might be to use an outside answering service to get busin....
  • Help Desk Solutions
    Client “help” desks all too often tend to devolve into bastions of bureaucratic inefficiency. For whatever reason, modern corporations either passively accept or actively embrace chaos at....
  • Predictive Dialer Software
    Predictive dialer software is one way to eliminate wasted, non-productive time at work, and to really increase the quality and number of client contacts. Today's software works with existing regulatio....
  • Technical Support Call Centers
    Technical support call centers often get besieged by frantic phone calls from users who are stuck with bum computers or industrial operation trouble. Support center operators are old hands at dealing....
  • Virtual Call Center
    A virtual call center can be just the boost your business needs to become efficient, organized, and savvy. Let the power of computers work for you and your business, and allow yourself to fully utili....
  • Web Enabled Call Centers
    Call centers are used for several purposes. There are outgoing call centers, or those who call out to potential customers and solicit business. The other major type of call center is the incoming call....
  • Call Center Mortgage Leads
    Telemarketing has had great success in selling all kinds of goods and services. So much so, in fact, that by 1999, 150 billion dollars’ worth had been sold over the phone in the United States. ....
  • Appointment Setting
    If you set your schedule correctly, you can save hundreds of billable hours a year. Indeed, small and medium-sized business owners who are looking to reallocate resources generally do well to hire ou....