Call Center

  • Call Center Testing
    Screening potential call center employees requires finesse and psychological insight. You want to hire people who will build an instant rapport with customers, but who won't get overly drawn into the....
  • Dialing Software
    Many telemarketers and other call centers have been won over by the latest dialing software. It cuts down on agent error (who wouldn't get a little confused after several hours of punching buttons?), ....
  • Customer Care Call Centers
    Most Americans believe that so-called “customer care” call centers are anything but caring. Indeed, they expect that when they dial a call center, they will be placed on hold for at least....
  • Call Center Solutions
    Everyone knows that effective, intelligent call center solutions are the hallmark of successful cutting-edge business models.The telephone is the perfect way to reach clients. Finding call center sol....
  • Outbound Telemarketing
    Outbound telemarketing involves initiatives like lead generation, event promotion, appointment setting, and database cleaning. As with inbound telemarketing, outbound telemarketing involves anticipat....
  • Acd Phone System
    A quality Acd phone system can mean the difference between confusion and consistency in your business. If you invest in a system that gives you top-notch automatic call distribution capabilities, you....
  • Predictive Dialers
    More and more companies today are finding it preferable to conduct business over the phone. For businesses offering goods and services, it's much cheaper to call their customers than print brochures o....
  • Telemarketing Predictive Dialers
    Telemarketing companies can get a bad rep today. Some people complain that they call at inconvenient times--early in the morning, or after the kids are in bed. Some marketers offer products without do....
  • Get The Most From Your Call Center Investment
    Perhaps you're a new business, eager to approach fresh prospects and get your message out there. Or perhaps you're a company who has been around for awhile who wants to enhance your customer service. ....
  • Customer Satisfaction Surveys
    Who responds to customer satisfaction surveys? On the surface, these surveys seem to be out and out useless. They are nonscientific--very few people who use products bother to spend time filling out....