Call Center

  • Call Center Testing
    Screening potential call center employees requires finesse and psychological insight. You want to hire people who will build an instant rapport with customers, but who won't get overly drawn into the....
  • Appointment Setting
    If you set your schedule correctly, you can save hundreds of billable hours a year. Indeed, small and medium-sized business owners who are looking to reallocate resources generally do well to hire ou....
  • Inbound Telemarketing
    Inbound telemarketing specializes in handling incoming customer traffic. For instance, operators specialize in order taking, help desk support, tech support, and 24-hour customer service. Inbound te....
  • Predictive Dialer Systems
    Predictive dialer systems create a business environment that is fast-paced and geared for success. Today's call center software solutions reduce downtime and wasted calls to almost nil, allowing you ....
  • Telemarketing Leads
    Actionable telemarketing leads can mean big business for medium-size companies. Unfortunately, most entrepreneurs are clueless about how to organize their telemarketing infrastructure such that lead ....
  • Call Center Services
    Strong and effective call center services will take your business from good to great. When you can efficiently manage all incoming and outgoing communication, you can allow yourself to achieve new le....
  • Call Centers And Sales
    If you’re a company that’s interested in increasing sales (and what company isn’t?) the right strategy may not be instantly recognizable. Many businesses decide to create massive ....
  • Call Center Mortgage Leads
    Telemarketing has had great success in selling all kinds of goods and services. So much so, in fact, that by 1999, 150 billion dollars’ worth had been sold over the phone in the United States. ....
  • Call Center Outsourcing
    Call center outsourcing has exploded in popularity over the past decade. The way call center outsourcing works is that domestic corporations farm inbound telephone reception jobs overseas to countrie....
  • IVR Systems
    What is an IVR system? “IVR” stands for interactive voice response, a technology which allows automated phone operators to work. Most customers are all too familiar with IVR systems--gen....