Call Center

  • Acd Software
    Acd software can mean the difference between harried and confused client calls, and a streamlined, productive workplace! You want to leverage the power of your employees' communication skills into liv....
  • Predictive Dialer Software
    Telemarketing campaigns have long been successful at generating sales: did you know that by the end of the 20th century, 150 billion dollars in goods and services had been sold over the phone? Worldwi....
  • Telemarketing Lead Management
    If you have goods or services you want to sell over the phone, there are several approaches you could take to try to maximize sales. You can spend months crafting the perfect campaign message. You can....
  • Get The Most From Your Call Center Investment
    Perhaps you're a new business, eager to approach fresh prospects and get your message out there. Or perhaps you're a company who has been around for awhile who wants to enhance your customer service. ....
  • Customer Satisfaction Surveys
    Who responds to customer satisfaction surveys? On the surface, these surveys seem to be out and out useless. They are nonscientific--very few people who use products bother to spend time filling out....
  • Call Center Management Software
    When shopping for call center management software, you want to make sure you find a solution that recognizes the power and importance of your business. From predictive dialers to IVR software to comp....
  • Product Promotion
    Most Madison Avenue analysts believe that the royal road to product promotion is brand recognition. In their view, any publicity is good publicity. As long as you get your brand exposed to the publi....
  • Call Management Products
    Today's call management products will take a lot of work off of your shoulders and let you get back to being a top-notch businessperson! Why waste your time worrying about effective call routing and ....
  • Call Center Management Software
    Telemarketing is a great way to reach potential customers. Calling them on the phone disseminates up-to-the-minute information in a timely manner, plus it's less costly than mounting a print, radio, o....
  • Inbound Call Centers
    There are two main types of call centers: inbound and outbound. Outbound call centers are typically used for telemarketing or fund raising purposes: agents call individuals from a database or lead lis....