Call Center

  • Customer Satisfaction Surveys
    Who responds to customer satisfaction surveys? On the surface, these surveys seem to be out and out useless. They are nonscientific--very few people who use products bother to spend time filling out....
  • Web Enabled Call Center
    A web enabled call center means that your telephony-oriented business needs are well-handled and secure. With so many regulations and restrictions these days, the benefits of superior predictive diale....
  • Outsourcing Customer Service
    Outsourcing a customer service apparatus to an overseas entity may seem an intimidating prospect at first. After all, although outsourcing your telemarketing enterprise grants you greater control ove....
  • Acd Software
    Acd software can mean the difference between harried and confused client calls, and a streamlined, productive workplace! You want to leverage the power of your employees' communication skills into liv....
  • Predictive Dialer Software
    Telemarketing campaigns have long been successful at generating sales: did you know that by the end of the 20th century, 150 billion dollars in goods and services had been sold over the phone? Worldwi....
  • Inbound Call Centers
    There are two main types of call centers: inbound and outbound. Outbound call centers are typically used for telemarketing or fund raising purposes: agents call individuals from a database or lead lis....
  • Windows Phone Dialers
    If you're interested in checking out predictive dialer software for your call center, you should know that there are a lot of different types out there. There are many platforms to choose from. And wh....
  • Direct Marketing Services
    Analyzing direct marketing surveys via statistical software can give you a general idea about how a group of people feel about your product or service. However, be wary of drawing any permanent concl....
  • Call Center Management Software
    When shopping for call center management software, you want to make sure you find a solution that recognizes the power and importance of your business. From predictive dialers to IVR software to comp....
  • Product Promotion
    Most Madison Avenue analysts believe that the royal road to product promotion is brand recognition. In their view, any publicity is good publicity. As long as you get your brand exposed to the publi....