Call Center

  • Call Center Equipment
    It wasn’t too long ago that direct marketing by phone was stuck in the Dark Ages. You may remember a time when call center equipment was limited to a phone and an operator. Most businesses didn....
  • Call Center Outsourcing
    Call center outsourcing has exploded in popularity over the past decade. The way call center outsourcing works is that domestic corporations farm inbound telephone reception jobs overseas to countrie....
  • IVR Systems
    What is an IVR system? “IVR” stands for interactive voice response, a technology which allows automated phone operators to work. Most customers are all too familiar with IVR systems--gen....
  • Contact Center Software
    There is no limit to what contact center software can do for your business. From computer telephony integration systems, to interactive voice response capabilities and more, you will find that your e....
  • Telemarketing Outsourcing
    Telemarketing outsourcing involves hiring overseas firms to deliver technical and customer support to your clients. American companies generally outsource to developing economies, such as Indonesia, ....
  • Inbound Call Center
    With effective routing technology, your inbound call center can be streamlined and error-free. Let today's call center solutions work for you and your business. From predictive dialers to interactiv....
  • Queue Management Systems
    For call centers, their call queue is their lifeblood. It’s a steady stream of potential customers who may want to buy services and products, or current clients who need help answering question....
  • Intel Dialogic
    The voice and data software technology of today seems like it came from a magical place. I mean, we have software that makes outbound calls, and can recognize if a human being answers. There are compu....
  • Call Center Services
    Call center services can roughly be divided into two types--inbound and outbound. Inbound services include things like live operator routing, help desk support, tech support, and order taking. Outbo....
  • Lead Generation Companies
    Lead generation companies are professional entities in the business of maximizing customer acquisition. What do lead generation companies do for businesses? In many cases, they simply sell customer ....