Call Center

  • Call Center Equipment
    It wasn’t too long ago that direct marketing by phone was stuck in the Dark Ages. You may remember a time when call center equipment was limited to a phone and an operator. Most businesses didn....
  • Call Center Outsourcing
    Call center outsourcing has exploded in popularity over the past decade. The way call center outsourcing works is that domestic corporations farm inbound telephone reception jobs overseas to countrie....
  • Lead Generation Companies
    Lead generation companies are professional entities in the business of maximizing customer acquisition. What do lead generation companies do for businesses? In many cases, they simply sell customer ....
  • Do Not Call Software
    Do not call software is a must-have application in today's regulation-heavy work environment. It's one major concern that can be efficiently handled for you, so you can focus on your business. This ....
  • Telemarketing Services
    Telemarketing services offer unique opportunities to contact new customers, respond to the needs of current customers, and provide a fresh face to the public. Telemarketing has proliferated rapidly o....
  • Telecommunications Call Center
    An efficient and effective telecommunications call center can be one of the strongest assets of your business. You spend a lot of time and energy attracting customers; it's absolutely vital that you ....
  • Queue Management Systems
    For call centers, their call queue is their lifeblood. It’s a steady stream of potential customers who may want to buy services and products, or current clients who need help answering question....
  • Intel Dialogic
    The voice and data software technology of today seems like it came from a magical place. I mean, we have software that makes outbound calls, and can recognize if a human being answers. There are compu....
  • Call Center Services
    Call center services can roughly be divided into two types--inbound and outbound. Inbound services include things like live operator routing, help desk support, tech support, and order taking. Outbo....
  • Lead Qualification
    With effective lead generation algorithms, you could end up with dozens, if not hundreds, of potential customers. Yet what should you do to sort the wheat from the chaff? Lead qualification is the a....