Call Center

  • Sales Call Tracking
    So you’ve set up a telemarketing call center, and have focused on reaching as many potential customers as possible. Now what? The information you gather from your prospects can be extremely val....
  • Telemarketing Equipment
    Modern telemarketing systems can do it all--dial numbers, track sales calls, and generate reports. They can bring home the bacon and cook it up in a pan! Because of their extreme capabilities, some co....
  • Help Desk Services
    Corporate help desks are all too often staffed by underpaid and disenchanted employees who don't really know how to navigate your bureaucracy. When customers arrive at these help desks, they intuitiv....
  • Customer Call Center Software
    When choosing customer call center software, you want to know that you are investing in a product that will handle all your call volume requirements, and alleviate all of your concerns about the new r....
  • Survey Telemarketing
    Survey telemarketers often describe profoundly different experiences, even if they're working on the same account. That's because clients tend to react to telemarketers with strong emotions. Some pe....
  • Call Center Management System
    A good call center management system is one of the best things you can do for your business. When you can leverage the power of computer telephony integration, you know you are giving your company ev....
  • Advanced Call Centers
    When you hear the words “call center,” what do you think of? Cubicles full of weary telemarketers massaging their sore fingertips between dialing? Maybe they’re sleepy, waiting for ....
  • Call Center Statistics
    If you are the administrator of a call center, of course you want it to generate as many sales--or help as many customers--as possible. But it may be difficult to determine where improvements can be m....
  • Telemarketing Companies
    Telemarketing involves processing customer requests rapidly and meticulously. Given the pressures on telemarketing companies to outsource and to computerize their databases, it's no surprise that mor....
  • Help Desk Solutions
    Client “help” desks all too often tend to devolve into bastions of bureaucratic inefficiency. For whatever reason, modern corporations either passively accept or actively embrace chaos at....