Call Center

  • Telemarketing Predictive Dialers
    Telemarketing companies can get a bad rep today. Some people complain that they call at inconvenient times--early in the morning, or after the kids are in bed. Some marketers offer products without do....
  • Dialing Software
    Many telemarketers and other call centers have been won over by the latest dialing software. It cuts down on agent error (who wouldn't get a little confused after several hours of punching buttons?), ....
  • Customer Satisfaction Surveys
    Who responds to customer satisfaction surveys? On the surface, these surveys seem to be out and out useless. They are nonscientific--very few people who use products bother to spend time filling out....
  • Web Enabled Call Center
    A web enabled call center means that your telephony-oriented business needs are well-handled and secure. With so many regulations and restrictions these days, the benefits of superior predictive diale....
  • Outsourcing Customer Service
    Outsourcing a customer service apparatus to an overseas entity may seem an intimidating prospect at first. After all, although outsourcing your telemarketing enterprise grants you greater control ove....
  • Acd Software
    Acd software can mean the difference between harried and confused client calls, and a streamlined, productive workplace! You want to leverage the power of your employees' communication skills into liv....
  • Predictive Dialer Software
    Telemarketing campaigns have long been successful at generating sales: did you know that by the end of the 20th century, 150 billion dollars in goods and services had been sold over the phone? Worldwi....
  • Telemarketing Lead Management
    If you have goods or services you want to sell over the phone, there are several approaches you could take to try to maximize sales. You can spend months crafting the perfect campaign message. You can....
  • Get The Most From Your Call Center Investment
    Perhaps you're a new business, eager to approach fresh prospects and get your message out there. Or perhaps you're a company who has been around for awhile who wants to enhance your customer service. ....
  • Direct Marketing Services
    Analyzing direct marketing surveys via statistical software can give you a general idea about how a group of people feel about your product or service. However, be wary of drawing any permanent concl....