Call Center

  • Enhanced Call Routing
    Enhanced call routing technologies are changing the way call centers operate. It used to be that routing took up a large percentage of a center's time and energy, not to mention man hours! Now, with....
  • Telemarketing Call Centers
    Telemarketing call centers are becoming ever-more prevalent in today’s business climate. In 1999 alone, marketing and advertising companies in the United States spent more than 110 billion doll....
  • Automated Dialing
    Automated dialing may seem unnecessary to many telemarketing companies or call centers. After all, how much effort does it take to dial a few phone numbers? Well, if your company is in the business of....
  • CRM Solutions
    Customer relationship management (CRM) requires astute psychological acumen. When you're dealing with a customer for the first time, you need to assess the person’s needs, wants, and capacitie....
  • Opinion Surveys
    Soliciting customers for opinion surveys can be laborious, particularly if you're conducting research over the phone. That's why many polling agencies farm out their work to independent contractors o....
  • Ivr Solutions
    Every businessperson knows that time is money; with Ivr solutions, computer telephony integration software, debt collection applications, and more, you can save your business more time, energy, and mo....
  • Call Center Support
    Customer service call centers have a tall order ahead of them. Many catalogue or software companies have implemented call centers to take orders or offer technical help and advice. But providing infor....
  • Internet Call Center
    Your internet call center becomes astronomically more effective with the use of high-tech business software such as predictive dialers and interactive voice response systems. Communication with client....
  • Telemarketing Systems
    If you are in charge of a call center or telemarketing company, you may not know the advantages of telemarketing systems. After all, how long does it really take to dial a few phone numbers? Canâ€....
  • Call Center Database Software
    Careful database management can help any type of call center run more smoothly. But it can be hard to do by hand--particularly if you have a lot of agents working for your company. They may be great e....