Call Center

  • Call Center Statistics
    If you are the administrator of a call center, of course you want it to generate as many sales--or help as many customers--as possible. But it may be difficult to determine where improvements can be m....
  • Telemarketing Companies
    Telemarketing involves processing customer requests rapidly and meticulously. Given the pressures on telemarketing companies to outsource and to computerize their databases, it's no surprise that mor....
  • Help Desk Services
    Corporate help desks are all too often staffed by underpaid and disenchanted employees who don't really know how to navigate your bureaucracy. When customers arrive at these help desks, they intuitiv....
  • Customer Call Center Software
    When choosing customer call center software, you want to know that you are investing in a product that will handle all your call volume requirements, and alleviate all of your concerns about the new r....
  • Survey Telemarketing
    Survey telemarketers often describe profoundly different experiences, even if they're working on the same account. That's because clients tend to react to telemarketers with strong emotions. Some pe....
  • Call Center Management System
    A good call center management system is one of the best things you can do for your business. When you can leverage the power of computer telephony integration, you know you are giving your company ev....
  • Web Enabled Call Centers
    Call centers are used for several purposes. There are outgoing call centers, or those who call out to potential customers and solicit business. The other major type of call center is the incoming call....
  • Call Center Customers
    As a call center administrator, you have several goals. You want to communicate as much information to as many people as you can. You want your agents to work together as a team to provide the best se....
  • Answering Services
    If your small business needs to cut costs, it might be a good move to reconsider how your company delegates secretarial work. One possibility might be to use an outside answering service to get busin....
  • Help Desk Solutions
    Client “help” desks all too often tend to devolve into bastions of bureaucratic inefficiency. For whatever reason, modern corporations either passively accept or actively embrace chaos at....