Call Center

  • Fundraising Campaigns
    Fund-raising campaigns behave in many ways like neural networks, military campaigns, and chemical reactions. All of these systems rely on independent agents to acquire information and distribute that....
  • Advanced Call Center Software
    When you have the power and versatility of advanced call center software working for your business, you can rest assured that you are giving your endeavor the best chance for success! From predictive....
  • Sales Tools
    Modern sales initiatives are often run like war-game exercises. Team leaders develop complex statistical charts, acronyms, and lead generation techniques. Sales agents, for their part, focus on isol....
  • Survey Telemarketing
    Survey telemarketers often describe profoundly different experiences, even if they're working on the same account. That's because clients tend to react to telemarketers with strong emotions. Some pe....
  • Call Center Management System
    A good call center management system is one of the best things you can do for your business. When you can leverage the power of computer telephony integration, you know you are giving your company ev....
  • Advanced Call Centers
    When you hear the words “call center,” what do you think of? Cubicles full of weary telemarketers massaging their sore fingertips between dialing? Maybe they’re sleepy, waiting for ....
  • Call Center Statistics
    If you are the administrator of a call center, of course you want it to generate as many sales--or help as many customers--as possible. But it may be difficult to determine where improvements can be m....
  • Telemarketing Companies
    Telemarketing involves processing customer requests rapidly and meticulously. Given the pressures on telemarketing companies to outsource and to computerize their databases, it's no surprise that mor....
  • Help Desk Services
    Corporate help desks are all too often staffed by underpaid and disenchanted employees who don't really know how to navigate your bureaucracy. When customers arrive at these help desks, they intuitiv....
  • Customer Call Center Software
    When choosing customer call center software, you want to know that you are investing in a product that will handle all your call volume requirements, and alleviate all of your concerns about the new r....