Call Center

  • Customer Satisfaction Surveys
    Who responds to customer satisfaction surveys? On the surface, these surveys seem to be out and out useless. They are nonscientific--very few people who use products bother to spend time filling out....
  • Call Center Management Software
    When shopping for call center management software, you want to make sure you find a solution that recognizes the power and importance of your business. From predictive dialers to IVR software to comp....
  • Product Promotion
    Most Madison Avenue analysts believe that the royal road to product promotion is brand recognition. In their view, any publicity is good publicity. As long as you get your brand exposed to the publi....
  • Call Management Products
    Today's call management products will take a lot of work off of your shoulders and let you get back to being a top-notch businessperson! Why waste your time worrying about effective call routing and ....
  • Call Center Management Software
    Telemarketing is a great way to reach potential customers. Calling them on the phone disseminates up-to-the-minute information in a timely manner, plus it's less costly than mounting a print, radio, o....
  • Inbound Call Centers
    There are two main types of call centers: inbound and outbound. Outbound call centers are typically used for telemarketing or fund raising purposes: agents call individuals from a database or lead lis....
  • Windows Phone Dialers
    If you're interested in checking out predictive dialer software for your call center, you should know that there are a lot of different types out there. There are many platforms to choose from. And wh....
  • Direct Marketing Services
    Analyzing direct marketing surveys via statistical software can give you a general idea about how a group of people feel about your product or service. However, be wary of drawing any permanent concl....
  • Call Center Scheduling Software
    Call center scheduling software allows you to easily integrate call notes, and really streamline your business. The ability to schedule calls adds an element of precision to your marketing that leads....
  • Sales Lead Generation
    Where do sales leads come from, and how can you accrue more for your firm? Satisfied customers prove to be the most reliable sources of leads. They refer stories of your good service to friends, who....