Call Center

  • Telemarketing Dialers
    It’s pretty obvious that in telemarketing, the more people you call, the better your sales can be. Reaching as many “live” prospects as possible can help you exceed sales quotas and....
  • Call Center Recording
    The idea of recording your call center agents may seem a bit. . .creepy. And isn't it difficult, requiring all kinds of technology? Au contraire--not only is call center recording easier than ever, it....
  • Credit Card Processing Services
    Credit card processing services employ sophisticated database storage and customer management tactics. When a client calls into a processing center, an agent (virtual or real) takes the personâ€....
  • Market Research Services
    How effective are market research services at getting to customer truths? Before we can answer that question, we need to understand general market research methodologies. What most survey firms do i....
  • Ivr Systems
    When you can leverage the power of Ivr systems, you know you are giving your company every chance of success. The ability to have computer-modulated interactive voice response capabilities is really ....
  • Small Business Call Centers
    If you're a small business, you may debate the necessity of having a call center. Would it be worth the investment? There are a lot of call center software systems out there, but are they really desig....
  • Call Routing Software
    Call routing software really streamlines your business. Why waste valuable employee time on calls that can be effectively routed and treated electronically? Your customers will appreciate the time s....
  • Call Center Technology
    Call center technology has come a long way from the days when an employee had several (rotary-dial!) telephones on their desk. And for good reason: telemarketing is one of the most successful methods ....
  • Automated Dialing
    Automated dialing may seem unnecessary to many telemarketing companies or call centers. After all, how much effort does it take to dial a few phone numbers? Well, if your company is in the business of....
  • CRM Solutions
    Customer relationship management (CRM) requires astute psychological acumen. When you're dealing with a customer for the first time, you need to assess the person’s needs, wants, and capacitie....