Call Center

  • Market Research Services
    How effective are market research services at getting to customer truths? Before we can answer that question, we need to understand general market research methodologies. What most survey firms do i....
  • Ivr Solutions
    Every businessperson knows that time is money; with Ivr solutions, computer telephony integration software, debt collection applications, and more, you can save your business more time, energy, and mo....
  • Telemarketing News
    Telemarketing is big business these days--more and more companies are taking advantage of this direct marketing approach. It's easy to see why: it's less expensive than traditional advertising, and is....
  • Enhanced Call Routing
    Enhanced call routing technologies are changing the way call centers operate. It used to be that routing took up a large percentage of a center's time and energy, not to mention man hours! Now, with....
  • Telemarketing Call Centers
    Telemarketing call centers are becoming ever-more prevalent in today’s business climate. In 1999 alone, marketing and advertising companies in the United States spent more than 110 billion doll....
  • Automated Dialing
    Automated dialing may seem unnecessary to many telemarketing companies or call centers. After all, how much effort does it take to dial a few phone numbers? Well, if your company is in the business of....
  • CRM Solutions
    Customer relationship management (CRM) requires astute psychological acumen. When you're dealing with a customer for the first time, you need to assess the person’s needs, wants, and capacitie....
  • Opinion Surveys
    Soliciting customers for opinion surveys can be laborious, particularly if you're conducting research over the phone. That's why many polling agencies farm out their work to independent contractors o....
  • Ivr Companies
    There are Ivr companies that have created software that will let your business soar! Interactive voice response applications can eliminate a lot of non-productive time and energy, allowing you and you....
  • Call Center Support
    Customer service call centers have a tall order ahead of them. Many catalogue or software companies have implemented call centers to take orders or offer technical help and advice. But providing infor....