Call Center

  • Telemarketing News
    Telemarketing is big business these days--more and more companies are taking advantage of this direct marketing approach. It's easy to see why: it's less expensive than traditional advertising, and is....
  • Enhanced Call Routing
    Enhanced call routing technologies are changing the way call centers operate. It used to be that routing took up a large percentage of a center's time and energy, not to mention man hours! Now, with....
  • Telemarketing Call Centers
    Telemarketing call centers are becoming ever-more prevalent in today’s business climate. In 1999 alone, marketing and advertising companies in the United States spent more than 110 billion doll....
  • Automated Dialing
    Automated dialing may seem unnecessary to many telemarketing companies or call centers. After all, how much effort does it take to dial a few phone numbers? Well, if your company is in the business of....
  • CRM Solutions
    Customer relationship management (CRM) requires astute psychological acumen. When you're dealing with a customer for the first time, you need to assess the person’s needs, wants, and capacitie....
  • Order Taking Services
    Order taking services must process a tremendous amount of customer data quickly. Whereas yesterday’s customers were content to wait weeks for orders and to sit in long phone queues to get serv....
  • Ivr Companies
    There are Ivr companies that have created software that will let your business soar! Interactive voice response applications can eliminate a lot of non-productive time and energy, allowing you and you....
  • Call Center Support
    Customer service call centers have a tall order ahead of them. Many catalogue or software companies have implemented call centers to take orders or offer technical help and advice. But providing infor....
  • Internet Call Center
    Your internet call center becomes astronomically more effective with the use of high-tech business software such as predictive dialers and interactive voice response systems. Communication with client....
  • Telemarketing Systems
    If you are in charge of a call center or telemarketing company, you may not know the advantages of telemarketing systems. After all, how long does it really take to dial a few phone numbers? Canâ€....