Call Center

  • Internet Call Center
    Your internet call center becomes astronomically more effective with the use of high-tech business software such as predictive dialers and interactive voice response systems. Communication with client....
  • Telemarketing Systems
    If you are in charge of a call center or telemarketing company, you may not know the advantages of telemarketing systems. After all, how long does it really take to dial a few phone numbers? Canâ€....
  • Call Center Database Software
    Careful database management can help any type of call center run more smoothly. But it can be hard to do by hand--particularly if you have a lot of agents working for your company. They may be great e....
  • Customer Acquisition
    Acquiring new customers involves deliberate strategizing and methodical execution. Customer acquisition professionals describe their strategies and theories in metaphors normally associated with war ....
  • Order Taking Services
    Order taking services must process a tremendous amount of customer data quickly. Whereas yesterday’s customers were content to wait weeks for orders and to sit in long phone queues to get serv....
  • Outbound Telemarketing
    Outbound telemarketing involves initiatives like lead generation, event promotion, appointment setting, and database cleaning. As with inbound telemarketing, outbound telemarketing involves anticipat....
  • Acd Phone System
    A quality Acd phone system can mean the difference between confusion and consistency in your business. If you invest in a system that gives you top-notch automatic call distribution capabilities, you....
  • Predictive Dialers
    More and more companies today are finding it preferable to conduct business over the phone. For businesses offering goods and services, it's much cheaper to call their customers than print brochures o....
  • Telemarketing Predictive Dialers
    Telemarketing companies can get a bad rep today. Some people complain that they call at inconvenient times--early in the morning, or after the kids are in bed. Some marketers offer products without do....
  • Dialing Software
    Many telemarketers and other call centers have been won over by the latest dialing software. It cuts down on agent error (who wouldn't get a little confused after several hours of punching buttons?), ....