Program Review Evaluation Techniques

Written by Nicholas Kamuda
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The science of creating and using the most effective program review evaluation techniques may still be considered in its infancy. Though businesses have been administering program reviews for many years, it is only in recent years that the content of the review--the format, tone, and questions--has been examined as scientific study. Despite the recent development of the discipline, however, there are a few general program review evaluation techniques that are common among almost all types of corporate program review evaluations.

Program Review Evaluation techniques for Designing Review Surveys

The most important technique is simple business sense: the content of the review must adhere to the object being reviewed. In other words, unnecessary inquiries or questions outside of the audience's scope should be duly avoided. A similar idea is applicable to employee review evaluations, where the employee must be examined only within the context of his/ her job description.

Other techniques pertain to the format of the review. Many reviews are administered as electronic surveys that can be distributed and tallied over the corporate network or the Internet. Some of the program review evaluation techniques for electronic surveys that have become almost standard are that the survey takes less than five minutes to complete and that it fit one a single screen with no need for scrolling. Many program review survey designers also agree that evaluations should progress in complexity, starting with simple questions and finishing with detailed queries.

Many designers also agree that numerical rating scales, not word-based scales, are more effective. For example, a question that asks an employee to rate a specific aspect of a program should use numbered divisions of the spectrum between positive and negative extremes instead of words such as neutral, agree, and strongly agree. Though designers disagree over how many numbers should comprise the scale, all agree that the survey should be consistent, with uniform scales throughout the survey.


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