Document Management Technology

Written by Yvette Dubel
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Ever-increasing numbers of companies are opting for document management technology. The best decisions will be made when you take a bird's eye view. Controlling document-based intelligence is important, but leveraging organizational knowledge bases is far better. Trends in document management technology shift as in every other industry.

Recently a careful observer would have noticed a move towards proprietary network-based technology. This was followed by a shift towards intranet-based solutions. Can you believe this move took less than a year?

Document management technology falls into two groups. Group one works processes in an enterprise using "ad hoc" systems. Group two increases the efficiency of publishing activity by employing a document manufacturing system. A distinctive feature of enterprise document management technology is that it is concerned primarily with information, not knowledge. This means that attention remains on production, management, and access in the form of documents. This is in contrast to a focus on the impact of performance and competition.

What's the Bottom Line?

What matters today is not so much that support documents are online, but that they are focused on troubleshooting. Users demanded the tools that empower them to take immediate action. But what is the difference between knowledge and information? This question points towards the future of document management technology. As the amount of information the Internet makes available increases, the users will increasingly require tools to fulfill the specifications of their queries. People will want tools that do problem solving. That process converts information into knowledge. Though it may not seem like an important distinction to make, having done so will make you better equipped to evaluate document management technology.

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