Internal Messaging Systems

Written by Jacey Harmon
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Businesses use internal messaging systems to aid in company-wide communication. Internal messaging can be used to ensure a company's ability to disseminate valuable business information throughout the organization. Internal messaging systems can revolve around two forms of electronic communication--e-mail and instant messaging.

E-mail is a common form of electronic communication in the consumer and business sectors. Businesses utilize e-mail for a variety of purposes. Whether it is to market new products, transmit company-wide memos, or deliver sales proposals--e-mail can be used. E-mail systems can be used to alert managers when employees "clock in."

An e-mail system can be combined with a security system to provide a powerful combination. The security system can notify users if an alarm has been triggered via e-mail. These notifications can be transmitted to personal computers or to cellular devices. Notification can also be sent to the appropriate authorities. An internal messaging system can be used to store employee communication. Stored communication can later be used as evidence in the case of a lawsuit.

Instant Messaging in an Internal Messaging System

Instant messaging used to be the black sheep of electronic communication. Companies used to prohibit employees from utilizing instant messaging. Today, however, many corporations are realizing the benefits of instant messaging. Instant messaging doesn't command all of an employee's attention to be used. Instead, the message window can be collapsed while the user waits for a response. In theory, this can increase productivity as the employee doesn't need to stop working to communicate with co-workers.


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