Knowledge Management Technology

Written by Yvette Dubel
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Knowledge management has emerged as a booming niche in the information products marketplace. But how do these products help you manage knowledge? Understanding this is vital to getting the best solution for your organization's needs.

Don't make the mistake of paying more for an old technology with the knowledge management technology label. Analyze each feature for relevance to your technology needs. The boom in intranet implementations has helped drive large-scale interest in knowledge management technology solutions. But what is the underlying goal? The objective is to make an organization's information reusable and widely available within the network.

The Results

Before vendor information-oriented products were all the rage, computer applications provided Internet-compatible products. This raises the question of how needed intranets were for many organizations. Have they delivered the magical cure yet?

Of course not, as no single product sphere completely defines knowledge management. A more accurate and productive way of viewing knowledge management technology is to realize it isn't about technology. It is concerned with multiple disciplines encompassing vital areas of interpersonal communication, information design, cognitive science, heuristics, publishing, business analysis, stimulus, library expertise, internal organization dynamics, and training. Remember that the knowledge management technology springs from the minds of experts who have been concerned with their area of knowledge management for some time. The technology is a reflection of the developers' collective knowledge base and it is their experience that should give you confidence in knowledge management technology. In the end, it is the difference between the functions you require and the features the solution offers that will be the deciding factor.

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