Business Telephone Systems

Written by Sierra Rein
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Business telephone systems are usually the first line of communication between any employee and a potential or current client. They are also the main methods by which employees communicate with each other and to other businesses to make deals and create business connections. While the Internet is a great source of information, and while emails continue to be a great way to send a quick note to other people, the phone is still the most personal way to connect with a stranger and get work done.

The choice in a telephone system is thus one of the most important decisions a business can make. Indeed, a poorly designed communication system can hurt business by dropping important calls, routing clients and customers to the wrong extensions and confusing callers with vague and even confusing automated instructions. Instead of making the dangerous mistake of sacrificing high quality for a series of low-cost business telephone systems, a company would do well to invest in a serviceable and expandable system for a decent price.

Types of Business Telephone Systems

There are at least three major types of business telephone systems currently available for business communication needs: Key, KSU-less, and PBX (Private Branch Exchange) systems. Key system units are great for small or medium-sized companies as they utilize a central control module that basically feeds extra features to all connected phones. A basic web of phones can benefit from one simple control unit, and as they company grows, so can the communication system.

The most cost-effective of all business telephone systems for small offices is the KSU-less system. These are designed in a decentralized small phone system that functions without the use of a central control cabinet unit. A KSU-less system is not wired directly into the office permanently, making it extremely easy to ship from location to location or be sold for an investment return.

The third system, the PBX, is ideal for business environments of at least 60 employees. This type is completely programmable through a connected phone, module, or computer program and can handle a significant amount of complex commands. In recent years, however, some "hybrid" business telephone systems have been built as crosses between PBX and key systems that can switch between systems depending on the software used at the moment.

Choosing Between Digital and Analog Business Telephone Systems

For the most part, digital phone systems have more features, lower call drop rates, and higher audio quality than analog phone systems. However, most businesses cannot afford to put digital phones in every office or meeting room, nor do they usually use digital lines to make an outgoing call. Thus, in order to connect with the outside world, many of these businesses make sure that their digital systems can transform an outgoing signal into analog waves.

Buy the Best Combination of Features and Devices for Your Company

It is important not to get carried away when purchasing a phone system for your business. A little known fact is that 95 percent of the features found in most business phone systems are never used. Either the company bought extra equipment and options that do nothing in the long run for the business, or office managers fail to take advantage of the system and develop educational meetings specifically for phone use.

The best thing to do is to invest where you can and plan in advance for the future. If this future has a huge expansion goal, the phone system in question should also be able to expand with the business's growth rate. Doing a little research into similarly designed or organized companies will also help you gain insight into which of the many business telephone systems may work for you.


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