Telephones And Telephone Systems

Written by Kathleen Gagne
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No matter what business you're in, your telephones and telephone systems are critical components of your success. Your customers must be able to contact you as quickly and easily as possible. You need to talk to your reps on the road, and internal communication must be flawless. Without an excellent system in place, you could lose thousands in revenue in just a few minutes.

Your phone system, as you well know, is your lifeline. You may be dealing with an antiquated system, or you might have outgrown the capabilities of a system you purchased just a few years ago. Either way, bringing your telephone system up to date or keeping it in tune with your company's growth rate is not as hard or as expensive as you might assume.

Selecting Telephones and Telephone Systems

Before select a new system or an upgrade, you should first determine as closely as you can what your current and future needs are. This can be accomplished by developing a very simple questionnaire. Make it a wish list that asks what your staff would like to have in terms of telephone capabilities. If you have a large customer base, you might even want to send it to them with a note explaining that you are planning to upgrade your service. The latter can be a major customer service coup.

Once you have an idea of what your staff wants, find a company that can give you estimates on several systems that can meet all, most, or some of those needs. At that time, it is also critical that you take into account what your needs might be if your projected business growth occurs. Your sales agent should be able to help you with this, and you should seriously consider purchasing a system that will allow for the growth. Finally, make sure you allocate funds to support your future communications needs when you do your annual budgets.


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