Voicemail Systems

Written by Rachel Arieff
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Voicemail systems can record all types of messages, whether they're from calls within or outside the company premises. Today's top voicemail systems are organized to offer essential messaging options at both individual and company-wide levels. Individual mailboxes for employees help maintain necessary privacy.

Yet, because the voicemail system is centralized within the company's computer network, the system can be effectively managed and maintained. This centralized design also makes it easy to send messages to all employees, or groups of employees, with just one step. With today's integrated digital platforms, this also means that advanced voicemail systems can collect fax, text, and email messages and deliver them to a centralized mailbox for each user.

Two Basic Types of Voicemail Systems

The two basic types of voicemail systems are software-based systems and proprietary voicemail systems. Most voicemail systems used by today's business world are software-based. These are also called PC-based because they are run from each employee's desktop PC. Most voicemail systems are designed to work with Microsoft Windows software, since it is the most common platform. The advantage of PC-based voicemail is its uniformity, which makes for easy maintenance and low cost.

Its only downside can be security. In today's world of relentless security threats, a centralized PC-based voicemail system, if penetrated, can leave the entire company vulnerable. Certain companies for whom security is of utmost concern may therefore choose proprietary voicemail systems. These systems have been exclusively designed using proprietary technology that cannot be duplicated. Naturally, it will also cost quite a bit more than PC-based voicemail.


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