Conference Call Services

Written by Helen Glenn Court
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It's no surprise that conference call services are on the rise, if you think about it. Telecommuting is more and more common. Companies have statewide, regional, and national branches, all of which need to talk to each other. Whether a meeting means three people or 15, the need for high-quality connections and conference call services across cities and offices, even countries, is critical.

Globalization has changed the way the world does business. The business has always been done, of course. Strong companies have always had a wide reach across a region, country, or even ocean. The Dutch West India Company, for example, was flung across the globe even in the 17th century, with offices in colonial New York and numerous other places. Today's technology, fiber optic cables, the Internet, and video conferencing make amazing things possible, even ordinary.

Things to Consider in Conference Call Services

Because the need is so great, numerous vendors offer conference call services. To find the company best suited to your needs means a bit of online research. Ask colleagues. Make at least several comparisons. You want to avoid sign-up fees, contracts, minimums, time limits, and reservations. Just as clearly, you do want automated access, built-in security, and 24/7 availability.

Technology being what it is, you can have as comfortable, well-presented, and productive a remote meeting as you can an in-house one. The provider you choose should offer a robust multilink conferencing bridge, a fully redundant fiber optic digital network, and a state-of-the-art monitoring center. Customer support and live operators should be available. Features you'll consider include transcripts (analog or digital), audio streaming, roll call, pass code access and participation, web conferencing, and visual presentations.

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