Small Business Telephone Services

Written by Helen Glenn Court
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If you're a small business telephone services are both important and a not-insignificant budget line item. You may be a nonprofit with as few as five employees. You may be a consultant with an international client base. You may be an interior designer needing to field countless inquiries, worried clients, and vendors calling you from the road. No matter what the specifics, making a choice in small business telephone services is not a passing matter.

Shopping for Small Business Telephone Services

On the one hand is selecting features among the offerings. The more intensive your analysis of your needs and likely growth beforehand, the better off you'll be in the long term. Fortunately, most telecommunications systems and firms allow a lot of flexibility in plan and service options. Growth of a business is understood. As time passes and the business flourishes, needs change.

For a start, though, work on immediate needs for your small business telephone services. What's your likely burden of long distance calling? How many lines do you need? What is the likely call volume? Do you need a dedicated line or lines for fax service? How important is it to transfer calls from one phone to another, professionally? What type of answering service is most appropriate to your line of work?

Above and beyond all these service features, the expense is in the equipment is not inconsiderable. Telephone services are only as good as the telephones they're working through. You want to buy from companies who specialize in small business needs and budgets. National firms can't always do that. So take your time in researching vendors. Comparison shop. Going to a telephone services "broker" pays off, especially when you're busy letting the business grow.


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