Conference Call Price Comparison

Written by Blaire Chandler-Wilcox
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Before selecting a conference call company to handle your business needs, it just makes good sense to do a little foot work, and compare side-by-side the rate differences, and service differences, between providers. Rates can vary dramatically between companies, as can levels of service. Don't pick the most expensive one just because you assume it's the best--it may not be. Don't grab the cheapest one you can find either--they may not provide you with simple customer service tools which your client base requires.

Checking Out The Competition

The old-fashioned way may still be the best. While many conference call company websites offer price comparison charts, it's only wise to double check their figures for yourself. After all, they're trying to sell you on their business, not the other guy's.

Sit in front of your computer, equipped with pencil and pad. Search out first the companies which provide the basic level of service you desire, be it fully automated or operator assisted. Some companies, in fact, offer both, charging you for operator assistance only when you use it. However, the companies which do have live operators available for your use are likely to cost more than those which are fully automated.

Once you find ten or so companies that offer what you're looking for, investigate the price differences. Be wary of "free" -- it doesn't necessarily mean a scam, but there is always a cost, somewhere. Have your eyes open and read the fine print.

After you've narrowed your choices down to two or three, review the "about us" pages on their websites. Ascertain how long they've been in business, and whether or not they appear to take pride in their work. Check for money back guarantees. You may also want to refer quickly to the online version of the Better Business Bureau to identify if they've had any unresolved consumer complaints.

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