24 Hour Answering Services

Written by Kathleen Gagne
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Why 24 hour answering services? Unlike most businesses, internet-based companies can expect customers at any time, day or night. If you've ever shopped at one of the major vendors at two in the morning, you know how important it is to be able to count on great service at all times. Unfortunately, many internet companies do not have the facilities or the staff to provide the kind of live service that their customers demand.

24 hour answering services are a great solution to the customer service dilemma many of these companies face. There are hundreds of answering services that offer professional, knowledgeable, and friendly service 24/7 to internet browsers and buyers. The great ones work with the internet companies to develop a training plan that will give their operators virtually as much knowledge and expertise about the vendor's product as his own in-house staff.

The Advantages of 24 Hour Answering Services

The quality of the operators is the single most critical key to the success of the partnership between internet company and answering service. The quality of the operators depends on the level of training and the capabilities of managers within the answering service. The internet company must, however, provide the 24 hour answering services with policies and procedures and with the goals and expectations for each incoming call.

Other companies can also benefit from partnering with a 24 hour answering service. Professionals who provide individual service to their clients are one example. One-person entities such as private investigators, repair services, handyman (or woman) services, and more can benefit from the intervention and structure a 24 hour service can offer. This allows them to focus on their work rather than taking calls all day.


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