Asterisk Pbx

Written by Jeremy Horelick
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While Asterisk PBX has benefitted from the contributions of open-source coders the world around, it was originally designed by a man named Mark Spencer from a company called Digium. Asterisk is a particular PBX provider, of which there are many. PBX is an abbreviation for private branch exchange, otherwise known as a private telephone network such as those used within a business. Most medium-sized and larger companies use a PBX because it's much less expensive than connecting an external telephone line to every telephone in the organization.

Having a PBX system by itself allows users to route calls themselves, either placing them in alternate queues or conferencing two calls together. Combining a PBX system with an integrated communications solutions is the next generation of business communications. These integrated solutions are usually hosted, outsourced models that free up a lot of cash and resources for the companies that utilize them. Oftentimes, businesses will need the advanced features available on a high-end PBX, but won't want to spend what it takes to purchase such a system and implement it on their own.

Hosted Solutions

More companies are turning to hosted solutions for a number of reasons. A cheaper initial output cost is chief among those reasons. Why buy a large and expensive system that you don't have the resources to install and maintain? Troubleshooting such a system will tie up a great deal of your tech team's time, and many companies simply find it easier to pay to link up with someone else's system, already in place. This means that any technical issues are caught, solved, and accounted for at the source, rather than in the middle of your sales meeting.

Some are initially hesitant about hosted VoIP solutions because they've got reservations about the quality available. There are plenty of horror stories about consumers who have switched over to companies like Vonage and then suffered outages or incredibly long waits for data to transmit. Larger business require a much higher degree of reliability and service, and until recently, it simply wasn't available. Now, however, telecommunications companies are catering to businesses rather than individual consumers. Entire packages can be found that cover the calling, messaging, emailing, and wireless communications needs of businesses.


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