Business Phone Equipment

Written by Jeremy Horelick
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Business phone equipment covers everything from the phones themselves to a legion of peripherals such as headsets and microphones. There are two primary ways that business owners go about outfitting their operations with this telecom equipment. One is to shop a la carte and merely plug holes where needed. The second is to buy a completely integrated and self-contained system that consists of phones, voice mail, processors, expansion modules, and more.

The first avenue is intended for those who have sturdy and reliable phone systems already in place. It may turn out that a receiver is busted or that a chip is fried, in which case it makes sense to replace the part itself. If, on the other hand, you find all your business phone equipment on the fritz, it might be time to build a new system from scratch.

Price and Other Factors

Isn't it expensive to build a brand new phone system, especially when doing so entails scrapping the old system that's already sucked in thousands of repair dollars? Yes, new phone equipment can be costly, but not nearly as costly as missed opportunities. If all that your leads, prospects, and customers get now is static and hold music, you may be walking on eggshells. Worse still, you may have already lost valuable clients.

One solution is to replace your outmoded parts with a new generation of IP-ready equipment that interfaces directly with your computer network. Doing so can end up saving you hundreds or even thousands of dollars in service, repairs, and maintenance and expand your visibility to new markets. Companies offering Web-based products and services in particular--say, software--are poised to take advantage of VoIP's interoperability to win over new clientele not only in other cities and states, but in other countries as well.

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