Call Transfers

Written by Kathleen Gagne
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Call transfers can make a huge difference in how efficiently you manage your company or your own day. If, for example, you need to have a meeting with your entire staff for an hour, you can transfer your calls to your professional answering service. Their operators will advise callers that your phone lines will be available at a specific time, and they can also take critical messages to be forwarded to you immediately for response.

Typical Call Transfers

If you are a physician on call, your answering service must be able to transfer calls from those patients who have serious concerns. The technology is available to allow you to speak with your patients and advise them about actions they can take until you are able to see them in your office. While some physicians simply advise their after-hours callers to go to an emergency room or call their office in the morning, others still prefer to be there when certain patients have a need.

Call transfers to an emergency technician are also common. If the cable or phone goes out after hours, you may only get your service restored if calls are transferred to the technician on duty. Police departments often use call transfers to their officers and detective on the streets. Today, many businessmen and women transfer their calls to their cell phones when they leave the office.

When you use an answering service to take your calls after hours or even during the day, they will usually be able to transfer calls from your main line to your cell phone. You can choose which calls will be transferred and under what circumstances. For example, you may want to receive customer requests for sales calls but may want to have questions or service calls held until you return to your office.


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