Internet Orders

Written by Kathleen Gagne
Bookmark and Share

If you're an internet website manager and you're trying to come up with the best way to maximize your sales opportunities, you might want to consider working with a professional Internet orders company. These companies are usually associated with fairly large answering services or call centers. Using a live operator based response system can improve your sales dramatically.

Internet Orders by Phone

No matter how well your website displays and explains your products, there are always customers with questions. Your in-house staff, if you have one, may be able to handle those calls from 9:00 to 5:00, but what happens when the call comes in at 1:00 am? Frankly, if you are using an automated response system, you are going to lose sales from Internet orders.

Statistics show that hundreds of thousand of Internet shoppers are awake in the wee hours of the night. Depending on your product line, you already know what kinds of questions they might be likely to ask. That means you can work with your internet order taking partner to provide appropriate training for her operators.

One additional benefit you get from using an Internet order taking partner is that you can increase your sales. If your products have attachments or peripherals, these associates can be trained to up sell. Adding bags or filters to a vacuum order or a carrying case to a multi-piece hair dryer is a great way to increase your revenue per call. Internet orders taken by a live person are the single most effective way of accomplishing this goal.

Bookmark and Share