Ip Telephony Solutions

Written by Jeremy Horelick
Bookmark and Share

IP telephony solutions provide a number of benefits to companies, including the improvement of customer relations, the rise of worker productivity, and the streamlining of communications networks. Every business has its own particular reasons for moving to IP-based communication, but the fact is that all of these perks are included in the basic packages of some providers, which is why subscriber numbers have shot up. Still, some businesses aren't entirely sold on the future of IP, which is a bit odd since their entire online network already relies on its standards.

How exactly do your customers benefit from your IP telephony solutions? Mostly, they save time when calling your company, as their inquiries are more efficiently routed to the proper party. Time is also saved on your end--all employees are on the same network all the time, and it's much easier to access contact information, emails, voicemails, etc. whether they're on the phone, their wireless devices, their laptops, or their desktop PCs.

Worker Productivity and Streamlined Communications

Operating on one fluid, seamless network also helps employees become more productive, as there are fewer compatibility issues and access hurdles to overcome. As it stands, a dual-network solution--that is, separate voice and data systems--presents interface problems that can cost workers and their companies precious hours. A single IP-based data network ensures that information is free-flowing and accessible from any point in the system.

Working hand in hand with this spike in productivity is smooth, effortless communication. IP telephony helps ensure that channels are consistently open and wide enough to accommodate data packets of every conceivable size. Thus, you can send a text message at the same time you're on the phone, using the fax, and downloading a PDF document without experiencing even a hiccup in the system.

Bookmark and Share