Live Answering Services

Written by Kathleen Gagne
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Why do you need live answering services? If you want to provide quality service to your customers at all times but can't afford an around-the-clock call center, you have two options. You can either purchase an answering machine and record a message, or you can use the expertise of live answering services. While the first option is initially less expensive, not responding promptly to customer emergencies can cost you customers and dollars.

The second option allows you to control the responses your midnight callers receive and the image those responses project about your company's concern for its customers' needs. A live answering service means friendly, professional voices and answers to questions. Because there is a live operator on the line, one whose training you designed, your customer's problem may be solved in moments rather than hours.

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If someone is calling in the middle of the night or during any time when your company's doors are not open, a live operator can mean the difference between a high level of satisfaction and a lost customer. Even if the operator can't solve the problem immediately, just being able to talk to a live person who is trying to help can give your customer the confidence that her needs will be met as soon as possible. There's more. Live answering services can offer other options as well.

In the middle of the night, a customer may need a change to his service. If your live answering service is advanced and has access to your customer accounts, making that change may take under a minute. Your customer may want to get a quote or have a simple question answered, and a live service can accomplish all of those things for you.


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