Live Telephone Answering Services

Written by Kathleen Gagne
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There are a lot of reasons to use live telephone answering services. It depends, of course, on the nature of your business and the needs of your customers. If your product is a service that your customers may use during those times that your doors are closed, a live person on the other end of the phone line when they call is a must.

The difference between a trained, professional, live operator and an answering machine, no matter how sophisticated, is clear. If your customers depend on your service at all times, they must have confidence that your staff will support those services if there is an outage, a problem, or an emergency. If they call for any of those reasons, they will generally be stressed or in crisis, and punching buttons on a phone only to hear a computerized voice is the last thing with which they want to deal. Live telephone answering services can solve that problem.

A friendly, caring operator can soothe the angriest customers by assuring that their needs are understood, important, and that they will be met as soon as is humanly possible. Good operators are worth their weight in gold because satisfying and saving customers is what they do best. Every customer they save means revenue that continues to go to your bottom line. Automated response equipment cannot express caring, understanding, or empathy, nor can it ask the questions specific to your customer's need.

Live Telephone Answering Services for Your Website

If you are selling a product on the Internet, you probably already know that millions of sales are made in the middle of the night, especially between 1:00 am and 2:00 am. Without live telephone answering services, your potential customers who have questions will take their business elsewhere. It is surprisingly economical and cost-effective to use a live service to support your web business, and you can find excellent answering services all across the country simply by using the Internet. Finding a service online allows you the option to choose between local companies and others that may be able to meet your needs even from far away.


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