Online Orders

Written by Kathleen Gagne
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Did you know that quality answering services and call centers can help you set up an effective online orders system for your website? Some companies offer internet integration services that will help you with web page design and hosting, internet order taking, customer contact software integration, and online messaging. In other words, they can help to make your website a fully functioning sales venue.

Online Orders Options

At the same time, they can also assist you with managing your online orders, especially during those times when your office staff is not available. Note that hundreds of thousands of online shoppers do most of their ordering at night, sometimes very late at night. You might want to consider adding a live operator line to your online order options.

Using a live operator gives you additional options that you may not have considered. For example, how will your customers ask questions about your products? Offering a live operator option in addition to your online orders demonstrates your commitment to quality customer service and satisfaction. It can also mean the difference between a sale and a customer that shops elsewhere.

Many answering services and call centers now offer you one exciting service you may have never considered. With the appropriate training designed by your staff, operators can offer multiple purchase discounts, upsell attachments or parts, and offer warranties. Selling peripherals can be a major source of income, and most customers prefer to hear about them from live operators who can answer questions.


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