Redundant Telecom Services

Written by Jeremy Horelick
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Although to the uneducated eye (and ear), redundant telecom services sounds like something you want to avoid, it's actually quite the opposite. Redundancy describes the backup capabilities of any system should a part of that system fail. Thus, when shopping for the right telecom services for your business, redundancy is actually a good thing.

A redundant network in internet terms is generally one that offers secondary servers to which web traffic may be immediately routed. The same principle applies to VoIP telecom as well, since these communication networks are similarly server-based. If a database is destroyed or is temporarily offline, there must be a reserve database that's equally capable of handling numerous requests at once. At the very least, these backups should contain full copies of all data stored on the primary servers.

Telecom Meets Internet

As we've seen, the trend toward convergence in the IT and telephony worlds is a powerful one that is gaining followers not only nationwide, but around the world. As more and more consumers opt to place their calls using IP data, the issue of redundancy will grow in import. A provider's ability to restore operations quickly after they go offline will become the defining feature of successful companies. Only the most reliable providers will gain good reputations, and gaining that reputation means having zero downtime (or as close to zero as possible).

If you are in the market for telecom service and choose a VoIP provider, you will want to investigate how redundant the company's network is. Ideally, you want a provider with multiple levels of redundancy. The main data center (where your data is stored and transmitted) should contain redundancy within itself. The provider should also have a second data center in a different location from the first (e.g., if the data centers are across the street from each other, both could conceivably be wiped out in an earthquake). Data should be constantly transferred between these two locations to ensure that if the first data center goes down, all your information is safely contained within the second.

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