Telephone Answering Services

Written by Kathleen Gagne
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Telephone answering services have many different benefits. The most obvious benefit of using telephone answering services is that your late-night callers will be connected to a live person. If you own or manage a company whose customers may need attention during your non-business hours, telephone answering services may be the best and most economical way to provide the service. A great answering service can be a true asset to your customers and your business.

Think about it. Let's say you run a branch office for a major paging company. You know that the competition out there is overwhelming, but you want to keep your market share and, with luck and hard work, take some customers away from the others. What can you provide that they can't? You probably can't reduce your prices, nor can you afford to keep your doors open longer, and you know there will occasionally be problems in the middle of the night. You need a great telephone answering service.

Telephone Answering Services Features

No matter what the answering service promises, their best asset is the quality of their operators. Services with great operators do some things others don't do. For example, they choose their staff wisely, require a high level of professionalism, are responsive to your needs, and involve you in the training process. Their staff reflects the quality of your staff. They learn enough about your product to understand what needs to be done in a crisis and how to project the confidence that will calm a stressed customer.

State-of-the-art equipment is a huge plus, as are options such as toll-free numbers, instant email message delivery, and customized service. Some of the better answering services even offer the option of taking orders by linking to your website. They consistently deliver your messages when you open in the morning and offer their messages in a variety of forms. When you're looking for a great telephone answering service online, check out their services list and their prices, but, you should go even further and talk to one of their representatives. Ask for references, and check them out.

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