Toll Free Answering Services

Written by Seth Cotterell
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Toll free answering services are an absolute necessity in a modern business environment. As a customer, I can't tell you how many times I've tried to get in contact with a business and been unable because they did not have a toll free number. With the advent of cell phones, this problem is slightly less pressing, but it is still important. Toll free answering services ensure that your customers can reach you no matter where they are.

Toll Free Answering Services From A Customer's Perspective

Let me tell you about a true story where toll free answering services could have made a huge difference. Many years ago I had just returned to the U.S. from an extended period overseas. I was going back to school to further my education. I found a school in Arizona that had exactly what I wanted. I got a scholarship and was ready to start preparations for the cross country move. There was one major problem though. I could never get through to the school. I came from a rural area and we were all what the p.c. people would call economically disadvantaged. That is, we were poor. No one I knew had long distance or could afford the charges incurred by what would surely be very long drawn out conversations.

Imagine my frustration as I tried and tried to find an 800 number for this school, only to find out that none was available. I never could get enough information that would make me feel comfortable enough moving to another state, so I ended up going to a school in California instead. You'll be happy to know that I ended up doing very well in school and have since been what you would consider rather successful.

The moral of the story is that all this could have been avoided quite simply with toll free answering services. I could have got the information I needed, gone to that school, and done well there. To this day I have a lasting distaste for that certain dry, sunny state, all because of my one bad telephone experience. Don't let something similar happen to your customers. Toll free answering services will benefit you and make your customers much much happier.


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