Insurance Adjusting Jobs

Written by Patricia Tunstall
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Insurance Adjusting Jobs Attract Qualified Applicants

Insurance adjusting jobs are highly competitive because of the qualified people who are drawn to them. College graduates have an edge as applicants, as they do with other insurance jobs. Claims adjusters work in the property and casualty department handling claims filed by car owners and homeowners, businesses and workers, and claims filed under product liability laws.

The more simple cases are handled by entry level adjusters; complex claims, which commonly involve bodily injury, are processed and supervised by more experienced adjusters. Although some adjusters still deal with various kinds of claims, most have specialized because of the increasing complexity of issues. Today, for instance, insurance company jobs as claims adjusters concentrate on workers' compensation, or automotive damage, or homeowner claims.

Small and Large Companies

In smaller companies, insurance adjusting jobs still involve a broad array of duties: answering phones, taking claims information, and processing the claim from start to finish. Larger companies have a division of labor that makes claim handling more efficient. Others answer phones and take details of a case, thus giving the adjuster time to focus on the actual investigation.

Customer service is being emphasized in larger companies, and they implement measures that are customer-friendly, such as call centers. By giving the public access to customer service representatives whenever it is convenient for the customer, companies not only facilitate communication, but also relieve the claims adjusters of the need to spend time dealing with information gathering. Hours and work environment vary according to the specific claim; experienced adjusters dealing with a disaster may be away from the office for days.


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