Call Center Jobs

Written by Jeremy Horelick
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Call center jobs are a relatively recent development on the employment front. Companies have always employed telemarketing and customer service departments in an effort to expand their businesses and improve relationships with clients. Historically, however, these operations have taken place inside the headquarters or at satellite offices.

As the global economy has emerged, the individual responsibilities that any business must handle have dispersed. Like energy seeking its lowest state, business operations have sought out markets most conducive to their success, which has in turn led to greater outsourcing and consolidation. Call center jobs are the perfect example of positions that have fallen prey to this trend.

Where Are the Call Center Jobs Located?

Nowadays, while a company's home office may be in one place, its call centers may be somewhere in a different state or even on another continent. Many call center jobs spring up in the midwest, which is the best place to handle customer inquiries from both coasts at the same time. Stick your call center right on the shores of the Atlantic or Pacific, and you prevent a good number of your customers from calling during daylight hours.

As a response to this, some companies have set up 24-hour call centers to handle an endless stream of complaints and questions. These telecom jobs are especially important to companies with a global client base so that those half a world away can call in and have their products serviced, even in the middle of the night. As this tendency continues, there will be an even greater number of call center manager jobs opening up all around the globe.


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