Freight Services

Written by Kathleen Gagne
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The difference between a smooth and efficient shipping process, no matter the size of the business, is the structure of the freight services offered by freight brokers/logistics professionals. The more comprehensive and organized the services, the greater will be the likelihood that both parties to the transaction will be satisfied with their part in it.

Essential Freight Services

Shippers should be careful to use brokers who offer all of the services they need. For example, expertise in the field of freight logistics is a must. This includes knowledge about federal and state regulations as well as licensing. Expertise in contract negotiation so that the shipper can enjoy the lowest possible rates is also key, as is the ability to determine whether the shipper has enough insurance coverage and a great on-time and safety record.

Depending on the size of the shipper's company and how much is shipped, dedicated on-site support may be an option. Having the capability to connect shippers with dry freight, refrigerated freight, flat bed freight, and other forms of shipping is useful in terms of being a comprehensive resource, as is having licensing in all 48 states. Load consolidation services and dedicated lanes for LTL loads are also two major factors to look for.

Online Freight Brokers

Freight brokers, also known as logistics professionals, often have an impressive online presence. The level of the technology that allows shippers to easily track their loads and the level of customer service that the broker supplies are key elements in the process. For a shipper, besides cost, the most important aspect is how seamless the process can be.


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