Six Sigma Implementation

Written by Elisabeth Forsythe
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Quality management is a huge issue with manufacturing companies today. It makes sense that they want to produce products that are free of defects: customer satisfaction is key. If a customer consistently has problems with a company's products, they'll simply spend their money elsewhere. If enough customers have complaints, said company can start to develop a reputation for poor quality and insufficient customer service. And that's not good for any business.

Among the quality management programs in use today, Six Sigma Implementationn is gaining in popularity. Six Sigma can theoretically eliminate product failure, by designing processes that ensure that any defects happen beyond six steps of deviation. In layman's terms, that means that out of one million products, fewer than 3.4 will have any errors in manufacturing.

With Six Sigma Implementationn, your company will analyze your current processes to see what should be changed, and which new processes could be added. The methodology to incorporate new processes is known as DMADV: Define the process and where it would fail customer needs, Measure and find out if the process will meet customer needs, Analyze the options to meet customer needs, Design changes to said process to meet customer needs, and Verify that the changes have met customer needs.

Eliminate Product Failure with Six Sigma Implementationn

How could your company benefit from Six Sigma Implementationn? If achieved, less than four out of one million customers would have any complaints with your products. That's a level of customer satisfaction that no one could have dreamed of at the advent of the Industrial Age. The only problem with Six Sigma Implementationn? Your call center troubleshooters could be out of a job.


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