Six Sigma Software

Written by Elisabeth Forsythe
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Many companies accept that there will be a margin of error in their operations: a certain number of products will contain defects, and some percentage of their customers will have complaints. After all, their employees are only human, and no one is perfect, right? While that is certainly true, what would you say if I told you that there was a way to ensure that fewer than four in one million customers had a real cause for complaint with your company? Six Sigma software was created with this goal in mind.

Six Sigma is a quality management system used by manufacturing companies, service organizations, and even city governments. The goal with Six Sigma is to have any failures in quality happen beyond the sixth sigma of probability. A sigma equals a step of one standard deviation. If processes with tolerances of at least six sigmas are implemented, it is assumed that there will be less than 3.4 defects per one million attempts.

If this is making your head spin, you're not alone. Six Sigma software aims to enable companies to create the necessary processes to achieve a Six Sigma level of quality. The basic principles to improve procedures, known as DMAIC, are as follows: Define out of tolerance range, Measure key internal processes critical to quality, Analyze why defects occur, Improve the process to stay within tolerance, and Control the process to stay within goals.

Process This: Six Sigma Software

While the theory behind Six Sigma software may be difficult to comprehend, it's easy to understand why many businesses would seek to virtually eliminate failure. If customers are happy, and know they can depend on product or service quality, they will continue to do business with that company. Six Sigma software is available online or through software dealers.

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