Troubleshooting

Written by Nicholas Kamuda
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In most businesses and professions, proper troubleshooting methods and techniques are necessary to uphold service standards and product quality. However, for businesses that rely on complex systems or other physical assets, effectively troubleshooting those systems is becoming increasingly difficult. In some cases, the cause of a failure of one asset may originate from one of many assets.

Commonly, business managers and users of physical assets alike may consolidate all of the information that may be useful for Troubleshooting into various kinds of causality reports. In many cases a study may be made prior to use of the asset regarding potential causes of failed states. These studies, along with reports of actual failed states, can provide a myriad of troubleshooting information for users and managers of physical assets.

New Approaches to Troubleshooting and Maintenance

One approach to troubleshooting and maintenance that has been increasingly widely used since it's promulgation in the 1970s is RCM, which stands for Reliability Centered Maintenance. RCM is a process that identifies appropriate failure management policies to avoid or eliminate the consequences of failures.

RCM2 begins by identifying the desired functions of a particular physical asset, and then considers the failure modes which are likely to cause the loss of each function. The consequences of each failure mode are then evaluated and appropriate failure management policies identified. Therefore, with RCM2, failure modes are managed proactively rather than reactively. This will reduce the need for troubleshooting. That having been said, when developing RCM2 worksheets, the information contained in the worksheets can be used to produce a comprehensive troubleshooting guide covering numerous assets.


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